Researcher Profile: C. Jacobs

Carl Jacobs

iCOMMS PhD Student | Email:​

I am a PhD student within the iCOMMS Research Team. I hold an MCom Degree in Information Systems and a BSc Degree in Civil Engineering. I am interested in how and why we define things the way we do, whether these definitions are beneficial for all involved, and ways forward to ensure that they are. I have a huge passion for music, photography, minimalism, and the philosophies surrounding them. For a more comprehensive overview of me and my work, please click here.



Redefining e-Governance Success & Failure: A South African Perspective

My research aims to determine how e-governance initiatives in the South African water sector should define and measure their success and failure. It does so to respond to the ‘citizens first’ approach envisioned by the country’s National Integrated ICT Policy White Paper, which currently offers no guidance in this regard. To do so, I use Werner Ulrich’s Critical Systems Heuristics, applied through the lens of Amartya Sen’s Capabilities Approach.



  1. Chemisto, M., Rivett, U., & Jacobs, C. (2016). Impact of Co-Design and Design Science on Adoption of an ICT Solution in Rural South Africa. Available here.

  2. Jacobs, C., Rivett, U., & Chemisto, M. (2016). Designing for Engagement: A Case Study of an ICT Solution for Citizen Complaints Management in Rural South Africa. In Information Technology in Environmental Engineering (pp. 65-74). Springer International Publishing. Available here.