Carl Jacobs

Carl Jacobs

Current Position    

PhD Student at the University of Cape Town

Research Title    

Redefining e-Government Success & Failure in the South African Water Sector

Research Overview    

By applying Critical Systems Heuristics through the lens of the Capabilities Approach, my research aims to determine how e-government initiatives in the South African water sector should define and measure their success and failure. It does so to respond to the 'citizens first' approach envisioned by the country's National Integrated ICT Policy White Paper, which currently offers no guidance in this regard.

Key Themes    

e-Government; Critical Systems Heuristics; Capabilities Approach


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BSc in Civil Engineering (Univaeristy of Cape Town); MCom in Information Systems (University of Cape Town)

Home Country    

South Africa

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