Carl Jacobs, Ulrike Rivett and Musa Chemisto were presented the best paper award at the Information Technologies in Environmental Engineering (ITEE) 2015 Conference held on 14-16 July in Port Elizabeth, South Africa.
The paper titled: "Designing for Engagement – A case study of an ICT solution for citizen complaints management in rural South Africa", reflects on a study that investigated how the engagement between rural communities and their relevant government authority can be improved through bilateral information flow. The study was done in seven communities with in two rural municipalities in the Eastern Cape province of South Africa. An ICT system was developed as part of the study using a co-design approach which allowed all stakeholders to engage through various fora. Below is a citation of the paper.
Jacobs C., Rivett U., Chemisto M: Designing for Engagement – A case study of an ICT solution for Citizen Complaints Management in rural South Africa. Proceedings of the 7th ITEE International Conference 14-16 July 2015, Port Elizabeth, South Africa.
iCOMMS Research Team
Department of Information Systems
School of IT
University of Cape Town
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